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Fixed

Hello. I finished my boot, but now, when I click "start" it does not start the conversation. What do I do?

Eduarda Silveira 1 year ago in Technical Issues • updated by Praveen Srinivasaiah (Admin) 1 week ago 15

Hello. I finished my boot, but now, when I click "start" it does not start the conversation. What do I do?

Under review

Hi Eduarda,


I've checked and looks like your FB bot is responding. Please try now and let me know if you are still facing issues.


https://www.messenger.com/t/328266560907350/

Hello, I continue with the same problem. When I test the onsequel, it works, however after giving the update appears the "start" button and after that nothing else. The bot does not show.

Hello, Praveen!


First of all, thank you very much for your help! Actually what is going on is that when I first start a chat with the bot it works well, but after I delete all the talk and try restart the chat again the bot doesn't start.


I alredy tried many options setting the episode as "returning user" and as "default", but it still not working. Could you please help me to solve this problem? Is it a bug? or is it a simple configuration issue?


Thank you, once again!


Best regards,


Eduarda

Hi Eduarda,


What exactly do you mean by delete the conversation? And btw, are you trying to restart by typing /restart? What happens when you type /restart in the chat?

Hi Praveen,


I delete the conversation history from my facebook, to start a conversation with the bot, as if I had not talked before, to test the modifications I'm doing. I do not type anything.


I finished programming my bot, but when I go to test the page, I click start and it does not start. After talking to a user, my bot does not work again with the same user. Even though I have selected to return to the user.


Best regards,

Eduarda



Started

Eduardo - Will look into this.

Hello, Praveen!


I discovered the mistake I was complaining about. When I press "start" in the Portuguese language, the chat does not start, however, if I type "start", in English it works normally.


How can I solve this?


Thanks,


Eduarda

Yes, Praveen.


When I click on the "start" button, the following message now appears: "Hello! Nice to hear from you. Tap" Restart Bot "to start the bot", should not you start the conversation with the bot normally?

Your bot - https://www.messenger.com/t/328266560907350/ is responding without any issues. Are you referring to this bot or the other one - https://www.messenger.com/t/463038377153142

+1

Hello, Praveen Srinivasaiah

I have the same problem on my bot!

I press the word "Inizia" and it doesn't recognize the language. How I can fix it?

The bot is on facebook on the FlyUvet page: www.facebook.com/flyuvet


Many Thanks

Ciao Topo Gigio, anche io ho lo stesso problema con il bottone Inizia. Sei riuscito a risolverlo? Grazie

Point me to your bot link at onsequel.com and I'll debug the issue further.

+1

I solved the problem

Thanks.