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Answered
Manuel Kraus 12 months ago in Technical Issues • updated by Praveen Srinivasaiah (Admin) 4 days ago 11

Sequel automatically adds the message 'Choose response' when people use my bot on Facebook Messenger and I'd like to get rid of that.


Here's what I mean. It automatically added the 'Choose response:' message - I didn't enter that message as part of the episode. How can I switch that off?




Thanks for your help.


Manuel


Answered

Hi Manuel,


We are currently working on this issue where "Choose Response" text is shown whenever a user choice is followed by an image, delay, player message.


Not to worry, we've found a workaround and will be fixed in our upcoming update (should be in the next 3-4 days). The "Choose Response" text will then not be seen at such instances.

Hi Praveen,


thanks for letting me know!


I think the 'Choose response' message is quite unnecessary so it's good to get rid of it. Everything else about Sequel, though, I find really useful so keep up the good work!

Hi Praveen,


I saw you mentioned in another forum post that the new update's been released.


The 'choose response' text is still shown sometimes. I don't understand why, can you elaborate please?

Hi Manuel,


The earlier update were related to new Kik bots launched and few bug fixes. The "Choose Response" text removal is in progress and should be fixed in our upcoming update. Sorry for the delay and inconvenience caused.

Ok, thanks for your answer.


Let me follow up with another quick question: Is there any way to change the automatic response that's sent when a user sends/types something when they are not supposed to type but choose from the options given.


I'm talking about this message: "Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options

Manuel,


Hope you've received the answer to your query via private message you sent us.

Hi

Is there any way to change the automatic response that's sent when a user sends/types something when they are not supposed to type but choose from the options given.

I'm talking about this message: "Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options.

This is big problem for me!

Hi


Is there any way to change the automatic response that's sent when a user sends/types something when they are not supposed to type but choose from the options given.

I'm talking about this message: "Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options.


This is big problem for me!

Hey,


The message seen when user types/sends something which doesn't match can't be changed as it's generic to all our bots. We won't be able to specifically change this text message in a bot.

The message "Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options." is a really big problem. Have you guys solved it? Is there a way i can have one of my own or is there an option i can restrict user input?


I'm sorry, this is FB limitation. However, if you do not want this, then the user choice text message length need to be less than 20 char.